FAQ
Before you order
The questions that come up most. Anything else, our contact page has how to reach us directly.
How far ahead do I need to order?
As soon as your date shows open on the calendar — same-day pickup isn’t available, but there’s no fixed minimum beyond that. Popular dates fill up, so bigger orders and peak weekends (Mother’s Day, graduation season, December) are worth booking early.
Do you deliver?
No. Every order is pickup from our Fort Saskatchewan kitchen on the agreed day and time. A piped buttercream flower doesn’t travel well by courier, so we don’t ship either.
Can I match a colour palette?
Exact brand colours in buttercream are close, not perfect.
How do I pay?
By card at checkout — payments run through Stripe and you get an email receipt straight away. If online payment isn’t available for your order, checkout will offer to send it as a request instead, and we’ll reply with a quote to settle on pickup.
What if my date is fully booked?
We hold a fixed number of orders per day so the flowers are piped fresh. Once a day is full we can’t add to it — the next open date is your best option.
What about allergens?
Everything is made in a kitchen that handles wheat, egg, dairy, soy and nuts. We can’t guarantee an allergen-free order. Tell us about allergies in your request and we’ll tell you honestly what we can do.
